Frequently Asked Questions

What's Freight Charge

The freight charge is the cost that applies to the weight of the package by the Carrier also known as the courier charge.

Islandwide Delivery

Deliveries are free in and around the corporate area. For other deliveries, a local courier service is used and it attracts a fee.

Payment methods

Our acceptable payment methods are Cash, Online Transfers, Debit and Credit Cards and for business accounts company Cheques.

Download Full PDF of Customs Requirements
How do I become a member to receive a mailing address?

To receive the mailing address you need to sign up for an account, after which you will be assigned a number and the shipping address.

Do you do overseas pick-ups?

Yes we do pick-ups in Miami and the Fort Lauderdale area.

What is the delivery period for a package from Florida to Jamaica

Once a purchase is received at our overseas location, it takes 1-3 business days for your package to arrive at our local offices and be ready for pick-up or delivery, should there be no delays with the Carrier or at Jamaica customs.

Can I order items from Canada or United Kingdom?

Yes you can however, the items would have to be shipped to our Florida office, which serves as our freight forwarder; then it will be sent to our local office.

Do you offer a credit card service to facilitate online orders

Yes we do offer a credit card service which carries a 15 % service charge of the cost of your overall purchase total.

What is Import / Customs Duty

This charge is applied at the airport by Jamaica Customs and is the duty that is payable on imported goods.

When will I be charged Duty?

Customs Duty is applicable to packages that exceed the $50 USD mark.

What is CAF (Customs Administrative Fee)?

The Customs User Fee is applicable to all imports and is calculated based on the CIF value of all goods being imported.

What is the freight charge?

The freight charge is the cost which applies to the weight of the package by the Carrier also known as the courier charge.

Do you do island wide deliveries?

Deliveries are free in and around the corporate area; for other deliveries a local courier service is used to deliver to other areas which attracts a fee depending on the package weight.

What are the acceptable payment methods?

Our acceptable payment methods are Cash, Online Transfers, Debit and Credit Cards and for business accounts company Cheques.